If you are user of macOS, please describe the version. If you are user of Windows 10 / 11, please describe the Version and OS Build number. SILKYPIX Developer Studio Pro11 / 11 version (example: Ver. Product name: SILKYPIX Developer Studio Pro11 / 11 However, please understand that when using a free e-mail site or cell phone e-mail, replies from our company may not be received due to limitations to word count, etc. When inquiring by e-mail, you may use either your PC or cell phone e-mail address. Please include the following items when making an inquiry. Please follow the below and send an e-mail to the SILKYPIX support center. * When using the support form, you must enter your registered license serial number, so please have it ready. Use the support form from our support site on our company’s SILKYPIX web site. Use the special support form on our company’s web page. We also ask that you ask any questions you have concerning other companies’ merchandise at other companies’ support desks.įurthermore, there are cases in which we cannot offer support if your problem stems from a malfunction on a device other than one for which our company offers a guarantee. Unfortunately, we cannot answer inquiries that are not directly related to our company’s merchandise, such as how to use your PC or OS, your digital camera or expansion board. Please make any inquiries you have concerning questions such as how to use “SILKYPIX Developer Studio Pro11 / 11.” When you use SILKYPIX, your computer does not need to be connected through the Internet. Once you complete registration, you do not need to make a registration again. In these cases, please disable such software. Be aware that these programs tend to monitor and limit connections for software except for those applications which are granted access. The errors might occur due to virus check software, security software, personal firewall, and so forth. If you do not have the Internet usable environment, you can register the product key offline. Please confirm the following points when registering the product key online. Registering the product key needs internet access. Troubleshooting for “Registration of Product Key”Įrrors might occur due to problems with online communication when you register the product key attached to the license that is issued by Ichikawa Soft Laboratory Co.,Ltd. If product key registration has been completed, your license serial number will also be shown. The version of the software, as well as information regarding your license, will be displayed here. Select - from the menu and the software information dialog will be displayed. How to check the software version and your registered information Inquiries concerning product key registration" if you have to reregister due to reinstalling your OS or if you change the PC you use this software on with the purchase of a new PC.ġ.2.3.11. But once you got "certification code", you cannot redo anymore. If you do not get "certification code" after issuing "request code", you can redo from the first step. Once the "request code" is issued, offline registration procedure is started. Once the "request code" is issued, you should complete the procedure within a week, or "certification code" will be expired. You should complete offline registration procedure as soon as possible. Inquiries Regarding Product Key Registration" and send an inquiry to our company's support desk. If you need to perform offline registration again because you are changing PCs or reinstalling your OS, please refer to "1.2.4. Offline registration of a product key used on the SILKYPIX certification site can only be performed once per request code issued from the one PC you will use. Please refer to "1.3 Operations under Windows" for more details. Processing is performed as the administrator the first time the program is run, but after this process is complete, it runs as a standard user. If your account is "Administrator", please click button. If your account is a "Standard user", please enter the password of the administrator account and then click button. Please continue processing using the "User Account Control" dialog. Your permission becomes necessary to continue. When installing or running "SILKYPIX® Developer Studio Pro 5" for the first time, process as the administer in order to record administer information on the PC you are using. Please purchase the license to continue to use SILKYPIX®. You can use SILKYPIX® during only trial period without the license. When staring-up SILKYPIX® at first time, the "Registration" dialog is displayed. You can test the full function of SILKYPIX® and check the development quality before purchasing the software during the trial period.
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